The Federal Competition and Consumer Protection Commission (FCCPC) has initiated discussions to ensure that Distribution Companies (DisCos) bear the costs associated with replacing phased-out meters, without passing any additional charges onto consumers.
Ijagwu, a representative of the FCCPC, emphasized the Commission’s commitment to enforcing regulatory guidelines that prevent consumers from being unfairly charged or placed on estimated billing. This initiative comes in response to recent announcements by Ikeja Electric Plc regarding the discontinuation of support for Unistar prepaid meters, which have been in use for over a decade, effective November 14.
The FCCPC has noted a rise in consumer anxiety surrounding potential financial implications, particularly concerning the cost of new meters. Additionally, there are concerns about consumers being subjected to arbitrary estimated billing during this transition, which would contravene existing regulations.
Ijagwu highlighted the need for improved communication from DisCos regarding the phase-out process to alleviate uncertainty and restore consumer trust. The FCCPC is actively engaging with key stakeholders, including the Nigerian Electricity Regulatory Commission (NERC), Nigerian Electricity Management Services Agency (NEMSA), and the eleven DisCos, to ensure a smooth transition that prioritizes consumer rights and protection.